Best Estate Agent
Rightmove and Property Academy teamed up to create The Best Estate Agent Guide by mapping out the perfect customer experience. They assessed over 25,000 Estate Agents across the UK which they scored against a unique set of performance and customer service criteria’s as well as Rightmove’s own data analysis. The areas they looked at were:
How was it scored
- How well the agents’ properties were marketed and performed on Rightmove. Did the Sale or Let complete? How long did the transaction take and was the transaction successful?
- The auditors checked the customer experience with a mystery shop by contacting the agents via email and telephone.
- The Estate Agents market share:
- 1 million property listings
- 1.5 million transactions
- 25 million leads
- 1.5 billion property views
- 50,000 mystery shops (biggest mystery shop ever taken in the industry)